EN

F.A.Q.

What is the policy for children?

Children are welcome. Children 0-2 years old can sleep free of charge in the same bed of parents. If you prefer, you can ask for a baby cot in the room (an extra charge of € 10,00 per night will be required). For children older than 2 years old you need to book a room with extra bed (i.e. triple or quadruple room, depending on the number of guests)

Are all rooms NON-SMOKING?

Yes, all our rooms are NON-SMOKING. It is strictly forbidden to smoke in the hotel (either cigarettes or electronic devices): if you wish to smoke, you should get to the outdoor area. Upon availability, you can ask to get a room on the ground floor, with direct access to the outdoor area and private corner with table and chairs. Offenders shall be subject to administrative fines as established by the regulation in force (i.e. Law n. 3/2003 art. 51)

How can I reach the hotel without a car?

The hotel is linked to Bergamo train station by a public bus: company SAB - line Q / R - stop CASSINONE - available from Monday to Saturday, feasts excluded, from 06.00 am to 19.30 pm. Otherwise, you can book a private transfer from the airport (on payment, upon availability): send us an e-mail and we will give you all the information you need

How can I change or cancel a reservation made through your website?

If you made a reservation through our website and you need to change or cancel it (in accordance with the cancellation policy established), you just have to send an e-mail to info@airporthotelbg.com - our staff will reply to you soon with all information needed

At what time is it possible to check-in and check-out?

It is possible to check-in starting from 14.00 pm, and check-out until 12.00 (Midday). Our reception is open 24/24h, 7/7 days.

If you plan to arrive befor check-in time, we will do our best to let you in earlier, otherwise you can leave your luggage for a few hours and take a chance to visit Bergamo.

If you need, upon availability, you can plan with the reception a late check-out (an extra fee might be applied)

How can I pay in the hotel?

All our services can be paid cash (€), or by credit card: VISA / MasterCard / American Express / Maestro

If I want to eat in the hotel, which solutions do you offer?

Aircafé, our bar, will be at your disposal 24/24h: hot drinks, soft drinks, cocktails, sweet and savory snacks and hot dishes, to eat on site or take away!

Moreover, Restaurant Il Volo is open for dinner, offering a wide choice of dishes, suitable for any taste and need. The last, but not the lease, our rich buffet breakfast, open every morning from 06.00 am.

We are also available to organize coffee break and lunch together with meeting proposals

Is there a parking space in the hotel?

Airport Hotel has a wide open-air parking space dedicated to guests. Please note that the parking space is ungarded, therefore the hotel shall have no liability for any damage to objects and persons and is not responsible for any consequent charge. The parking space is free of charge for your whole stay: in case you need to leave your car parked here for longer, please contact us so that we can give you further information.

The Hotel also has 2 parking lots for bus: if you travel by bus, please let us know so that we can check availability

Where can I get the best rate for your rooms?

The best rate available online is in our website: visit our "Rooms" and find the best solution for you

Shall I pay a city tax?

No, the city tax is not applied in our area

What can I do once in the hotel?

In the lobby there's a relax area with PC, television, bookcase with possibility of book sharing, board games and also a PS4 consolle that you can use free of charge. You can even rent a bike (upon availability) and discover the sorrounding area, through a cycling path you can enter next to the hotel.